Customer story • digitizing warehouse operations

Kids Brand Store swapped paper for tablets and picks 45% faster

Kids Brand Store sells premium branded fashion to teenagers across Scandinavia and northern Europe, run from a single warehouse in Västerås. Paper pick lists were holding the operation back: stock never quite matched the shelf, and downtime hit hard. After moving to Bitlog WMS, picking runs more than 45% faster and stock discrepancies are gone.

Kids-Brand-Stores warehouse runs on Bitlog WMS
45%
faster picking with app
6
weeks go live ahead of Black Friday
0
stock discrepancies on the balances
Video

Hear Kids Brand Store on taking warehouse off paper and picking 45% faster with Bitlog WMS

Stefan Edberg, Operations Manager
Andreas Schwitsky, Warehouse Manager

“We had problems with discrepancies, and downtime that affected us a lot. There were a lot of mispicks, a lot of wrong shipments to customers. There were real challenges in pretty much every area.”

Stefan Edberg Operations Manager, Kids Brand Store
About Kids Brand Store

As the orders grew, paper couldn't keep up

Kids Brand Store is a Swedish e-commerce retailer that sells premium branded clothing and accessories to fashion-conscious teenagers.

It ships to customers across Scandinavia and northern Europe from its headquarters and warehouse in Västerås, and also runs a boutique at the Emporia center in Malmö.

As the online business grew, the warehouse became the constraint: the team was running every pick, count, and dispatch off paper, and the errors that came with it were reaching customers.

Kids-Brand-Store eliminated picking errors with Bitlog WMS
the CHALLENGES

Paper you couldn't trust, downtime you couldn't afford

Paper worked when the volumes were small. Once they weren't, every weakness showed up at the customer's door.

close

Stock you couldn't trust

Balances drifted out of line with what was actually on the shelf. Discrepancies meant the team was picking against numbers that weren't real, and customer service was left guessing.

close

Mispicks reaching customers

Wrong items and wrong shipments were going out the door. Every error was a return, a refund, and a customer who wondered whether to order again.

close

Downtime at the worst moments

System crashes stopped the floor cold. With Black Friday coming, the team couldn't risk an operation that fell over under pressure.

The Solution

One system that fit on every count

Kids Brand Store needed a WMS that could take the operation off paper without slowing the team down, and do it before the year's biggest sales weekend. Bitlog WMS Advanced fit on every count. The work moved onto tablets, so picking, put-away, and counts are guided on a screen instead of a printout, and every scan updates the stock balance in real time.

Ease of use sealed it. The team took to the tablet workflow quickly, and new pickers learn it fast, which matters for a business that flexes hard around seasonal peaks. Just as important was the partner: Kids Brand Store wanted a supplier that would keep developing alongside them, not just hand over a system and leave.

Kids-Brand-Store-01
key features

How Bitlog works across Kids Brand Store's warehouse

Kids Brand Store runs Bitlog WMS. It replaced paper across the whole floor, so the same system now guides the work, tracks every balance, and keeps a single source of truth from receiving to dispatch.

tablet

Tablet-guided picking

Pickers work from an tablet instead of a paper list. The screen shows the next task, the team moves faster, and there's no printout to fall out of date.

Learn more
data_check

Real-time stock control

Every scan updates the balance as it happens, so the number in Bitlog matches the shelf. That's what ended the discrepancies the team lived with on paper.

Learn more
shelves

Guided receiving and put-away

Inbound goods are checked in and put away on the same system, so stock is accurate and findable from the moment it arrives.

Learn more
speed

A workflow new staff learn fast

The tablet flow is quick to teach, so seasonal and new pickers get productive without a long ramp.

Learn more

“We like working on tablets. It feels smooth, and it's quick to learn. Before Bitlog we worked on paper.”

Stefan Edberg Operations Manager, Kids Brand Store
implementation

Go-live before Black Friday

Kids Brand Store set the bar high on purpose: the new system had to be running before Black Friday, the one weekend where a paper warehouse would break. That turned a system change into a deadline.

Bitlog WMS went in and was live in about six weeks, taking the whole floor off paper and onto tablets in time for peak. The team hit the date, went into Black Friday on a system that held up, and came out with stock they could trust.

More about Bitlog WMS

“We have full control of every balance. We have no stock discrepancies. Customer service can help customers more easily, too. The service from Bitlog is outstanding.”

Andreas Schwitsky Warehouse Manager, Kids Brand Store
the results

An operation that trusts its own numbers

Off paper and onto tablets, the day-to-day changed in ways the team feels on every shift.

speed

45% faster picking

Picking speed rose more than 45% after the switch from paper to tablet-guided work, so the same team moves more orders in the same hours.

timer

6 weeks to go live

Bitlog WMS Advanced was implemented in about six weeks, in time for Black Friday, so the operation was ready when the volume arrived.

exposure_zero

Zero stock discrepancies:

Real-time stock tracking closed the gap between the system and the shelf. The balances the team lost sleep over on paper are simply accurate now.

A warehouse management system Kids Brand Store can grow on

Moving from a paper process to Bitlog WMS gave Kids Brand Store a warehouse management system its team can trust. Picking is more than 45% faster, stock discrepancies are gone, and customer service can answer with confidence because the balances are finally accurate.

The tablet workflow is quick to learn, which keeps the operation flexible through seasonal peaks like Black Friday, and the switch was live in about six weeks. For an e-commerce retailer shipping premium apparel across Scandinavia and northern Europe, Bitlog WMS turned the warehouse from the thing that held growth back into the thing that supports it.

Kids-Brand-Store warehouse worker using Bitlog WMS on tablet
check

Faster on the floor

More than 45% quicker picking, with the same team and the same shifts, just guided on an tablet instead of paper.

check

Stock you can trust

Real-time tracking ended the discrepancies. What's in Bitlog is what's on the shelf, and customer service can rely on it.

check

A partner, not just a system

Kids Brand Store chose a supplier that keeps developing alongside them, which is why the relationship outlasts the go-live.

more customer stories

Learn more about other successful warehouses

Reading about WMS is one thing. Watching it run is another.

Thirty minutes with our team. We'll show you the modules running together, against the questions your operation actually asks.
Book a demo of Bitlog WMS