1. Agreement
1.1. These License Terms (“Terms”) govern the use of Bitlog Online Service provided by Bitlog Nordic AB (“Service Provider”) to the legal entity identified in the Order Form (“Customer”).
1.2. The Agreement consists of these Terms and the following annexes, available on Bitlog’s website or upon request:
- Annex 1: Order Form
- Annex 2: Data Processing Agreement
- Annex 3: Service Level Agreement (SLA)
- Annex 4: Support and Maintenance Agreement
- Annex 5: Service Description
1.3. In case of conflict, the order of precedence is as listed above.
2. License grant
2.1. The Service Provider grants the Customer a non-exclusive, non-transferable right to use Bitlog Online Service for internal business purposes only.
2.2. The license is subject to full compliance with these Terms and related documents.
2.3. License model: Named User License. Each license is assigned to a specific individual user.
3. Scope of use
3.1. The Customer may not:
- Reverse engineer, decompile, or disassemble the software.
- Copy or distribute the software except for backup purposes.
- Remove or alter trademarks or copyright notices.
4. Subscription and renewal
4.1. Bitlog Online Service is provided on a subscription basis unless otherwise stated in the Order Form.
4.2. Subscriptions renew automatically unless terminated in accordance with the Order Form.
4.3. The Customer may terminate the subscription without penalty but must pay all amounts due for the current term.
4.4. The Service Provider may terminate the Agreement with 360 days’ prior written notice.
5. Pricing and payment
5.1. Prices are specified in the Order Form and adjusted annually based on the Swedish Consumer Price Index (minimum 2%).
5.2. Billing options:
-
Annual billing in advance (standard price).
-
Monthly billing in advance (+20% surcharge).
5.3. Payment is due within 30 days. Late payment constitutes a material breach and may incur interest and collection costs.
6. Data security and privacy
6.1. Data is stored in Microsoft Azure data centers within the EU.
6.2. The Customer retains ownership of all data. The Service Provider may process data solely to deliver the service.
6.3. Personal data is handled in accordance with Annex 2 (Data Processing Agreement).
6.4. The Service Provider may use aggregated, anonymized data for service improvement and analytics.
6.5. Subcontractors may access data only to deliver contracted services and are prohibited from any other use.
7. Maintenance and updates
7.1. The Customer is entitled to updates and support as defined in the SLA.
7.2. The Service Provider may modify the service with 160 days’ prior notice. Removal of critical functionality gives the Customer the right to terminate the Agreement.
7.3. The Service Provider provides different levels of Service packages, of which the customer decides desired level.
8. Intellectual property
8.1. The Service Provider retains all intellectual property rights to Bitlog Online Service and related documentation.
8.2. The Customer may not use Bitlog trademarks without prior written consent.
9. Warranty and liability
9.1. The Service Provider warrants that the service will substantially conform to documentation and SLA during normal use.
9.2. The Service Provider warrants that the service is free from malicious code and contaminants.
9.3. Warranty period: 12 months from the Effective Date.
9.4. No warranty is given for uninterrupted or error-free operation.
9.5. Liability for indirect, incidental, or consequential damages is excluded.
9.6. Aggregate liability is limited to fees paid in the 12 months preceding the claim.
10. Termination
10.1. This Agreement remains in effect until terminated by either party.
10.2. Upon termination, all rights granted to the Customer cease, and the Customer must delete all copies of the software.
10.3. Data retrieval is available for 30 days post-termination; thereafter, data may be permanently deleted.
11. Force majeure
11.1. Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to war, riots, strikes, epidemics, natural disasters, embargoes, internet failures, or acts of government.
11.2. The affected party shall notify the other party without undue delay.
11.3. If the force majeure event continues for more than 30 days, either party may terminate the Agreement with written notice.
11.4. Obligations suspended due to force majeure shall resume once the event ends.
12. Governing law and dispute resolution
12.1. This Agreement is governed by Swedish law.
12.2. Disputes shall first be resolved through negotiation, then mediation under SCC rules, and finally arbitration in Stockholm, Sweden.
12.3. The arbitral tribunal shall consist of one arbitrator, and proceedings shall be conducted in Swedish.
13. Confidentiality
13.1. Both parties shall treat all non-public information as confidential and use it only for purposes under this Agreement.
13.2. Confidentiality obligations survive termination for three (3) years.
13.3. Exceptions apply for information that is public, independently developed, or disclosed under legal obligation.
14. Indemnification
14.1. The Service Provider will defend and indemnify the Customer against third-party claims of IP infringement related to Bitlog Online Service, subject to prompt notice and cooperation.
14.2. Remedies include procuring rights, modifying the service, or terminating the Agreement with refund of fees for the affected service
15. Marketing and branding
15.1. The Customer grants the Service Provider a non-exclusive right to use the Customer’s name and logo in reference lists and marketing materials.
16. Miscellaneous
16.1. This Agreement constitutes the entire agreement between the parties.
16.2. Invalid provisions shall not affect the validity of remaining terms.
16.3. The parties are independent contractors; no third-party beneficiaries exist.
17. Definitions
Definitions of key terms such as “Named User,” “Subscription,” “Data,” and “Service Levels” are available in Annex 5.
Contact Us
If you have any questions about our license terms and conditions, You can contact us:
-
By email: support@bitlog.se
-
By phone: +46 (0)8-643 68 00